Responsible Gaming

CB11 Responsible Gaming — Guaranteed safe gaming with a smile

Gaming on CB11 is about more than the thrill of winning — your well-being and safety always come first. CB11 believes responsible play is the best play. That's why CB11 supports you every step of the way, from setting gaming limits to accessing help.

18+
Adults Only
24/7
Support Service Active
5+
Protection Tools
0 BDT
No Fee for Assistance

CB11's Responsible Gaming Protection Tools

Tools CB11 provides to keep your gaming experience safe and in control

Set Deposit Limit

On CB11, you can set exactly how much you deposit daily, weekly, or monthly. Limits take effect immediately, and any increase requires a 24-hour waiting period.

Session Time Limit

CB11 lets you set a maximum time limit for each gaming session. Once the limit is reached, CB11 automatically sends you an alert so you don't overstay your session.

Self-Exclusion Feature

Using CB11's self-exclusion feature, you can deactivate your account for 7 days, 1 month, 6 months, or permanently. During self-exclusion, you will not receive any promotional messages from CB11.

Cooling-Off Break

Need a break? Use CB11's cooling-off feature to pause gaming for anywhere between 24 hours and 6 weeks. You will not be able to log in to CB11 during this time.

Gaming Activity Report

CB11 shows you a detailed report of your gaming history, win/loss stats, and time spent. It's a highly effective tool for analyzing your play patterns and making informed decisions.

Reality Check Alerts

After a set period of play, CB11 automatically sends a "reality check" message reminding you how long you've been playing and how much you've spent. This is one of the most effective methods for preventing addiction.

Table of Contents
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CB11's support team is available 24 hours a day, 7 days a week.

View FAQs

What Is Responsible Gaming and Why It Matters

Responsible gaming means treating gaming as a form of entertainment — not as a solution to life's problems or a source of income. This is a core principle worth keeping in mind whenever you play on CB11.

Online gaming is growing fast in Bangladesh. CB11 believes this fun should never have a negative impact on any player's life. That's why responsible gaming has been at the heart of the CB11 platform from day one.

The responsible gaming standards on CB11 are:

  • Only bet money you can afford to lose without it affecting your daily life.
  • Never let gaming take priority over family, work, or studies.
  • Build healthy habits by playing within set time and budget limits.
  • Avoid chasing your losses by placing bigger bets after a loss.
  • If gaming ever becomes a source of stress or anxiety, take a break.

CB11 believes gaming is best enjoyed when it's fully in your control. Every tool CB11 offers is built with that goal in mind.

Recognize the Signs of Gaming Addiction

Gaming addiction develops gradually and can be difficult to recognize in yourself. CB11 wants you to be aware of the following signs and seek help in time if needed:

1

You feel restless or irritable when you try to stop gaming.

2

You are hiding your gaming activity from family or friends.

3

You are prioritizing CB11 over work, studies, or family.

4

You keep placing bigger bets to chase losses after losing.

5

You are borrowing money or dipping into savings to fund gaming.

6

You find it difficult to spend time or feel low when you're not gaming.

7

You keep spending beyond your set budget.

If you recognize three or more of the above signs in yourself, reach out to CB11's support team. Asking for help is not a weakness — it takes real courage.

How to Use CB11's Protection Features

After logging in to CB11, go to "Account Settings" to access all responsible gaming tools. CB11 has made sure these tools are as easy to use as possible.

1
Set Your Deposit Limit

Account Settings → Responsible Gaming → Deposit Limit. Daily, weekly, or monthly limits can be lowered at any time. A 24-hour waiting period applies for increases.

2
Enable Session Reminders

Account Settings → Session Limit. Set a limit of 30 minutes, 1 hour, or any custom duration. CB11 will send an automatic notification when time is up.

3
Take a Cooling-Off Break

Account Settings → Cooling-Off. Take a break from 1 day up to 6 weeks. During this period, no bonus offers will be sent from CB11.

4
Activate Self-Exclusion

Account Settings → Self-Exclusion. Activating this will completely block access to your CB11 account. Permanent exclusion cannot be reversed.

5
Review Your Gaming History

Account → Gaming Report. View a full breakdown of your gaming activity for the past 7 days, 30 days, or a custom period, and understand your play patterns.

All of CB11's responsible gaming tools are completely free and take effect instantly. No fees, no waiting.

Where to Get Help

You don't have to face a gaming problem alone. CB11 and various organizations are ready to help.

  • CB11 Live Chat: CB11's support team is active 24/7. You can reach out with any concern, in complete confidence.
  • CB11 Support Email: For detailed concerns, reach out by email. CB11 will respond within 7 business days.
  • National Mental Health Helpline: You can reach out to the Bangladesh Government's Kaan Pete Roi or the Kishor Alo helpline.
  • Family & Friends: Talk to someone you trust. Support from family is one of the strongest forces in overcoming addiction.
  • Professional Counseling: Consult a local mental health professional or counselor.

CB11 believes that seeking help at the right time is always the wisest choice. Whatever the situation, CB11 is here for you.

CB11's Measures to Protect Minors

CB11 strictly ensures that only individuals aged 18 and above can register and play on CB11. Steps CB11 has taken to protect minors:

  • Mandatory Age Verification (KYC): During registration on CB11, age verification is required using a national ID or passport. Withdrawals cannot be processed without completing verification.
  • Suspicious Account Investigation: If an account is suspected to belong to a minor, CB11 investigates it immediately and closes it if necessary.
  • Advice for Parents: If you suspect a minor in your household has opened a CB11 account, contact CB11 Support immediately.
  • Device Lock Recommendations: CB11 recommends that parents install parental control software on devices accessible to children.

Creating an account on CB11 with false information is strictly prohibited. If detected, the account may be suspended and the balance forfeited.

FAQ

It depends on the self-exclusion period you chose. For fixed-term self-exclusions (7 days, 1 month, etc.), you can contact CB11 Support to reactivate your account once the period ends. However, if you chose permanent self-exclusion, your account cannot be recovered.

Lowering your deposit limit on CB11 takes effect immediately. However, increasing a limit requires a minimum 24-hour waiting period. This delay is intentional — it prevents impulsive betting decisions.

No. When a cooling-off period or self-exclusion is active on CB11, no promotional emails, SMS, or in-app bonus offers will be sent. CB11 ensures no persuasive messages are delivered during your break.

Not at all. All of CB11's responsible gaming tools — deposit limits, session limits, cooling-off, self-exclusion, and gaming reports — are completely free. CB11 believes safe gaming is a right, not a luxury.

Contact CB11's support team directly. CB11 will guide you on how to help someone you know. CB11 can also review an account based on a third-party request if there is evidence that the individual is being harmed.
CB11 — Responsible Gaming Commitment

Play safe on CB11 — keep the fun, stay in control

Join CB11 and experience responsible gaming alongside millions of players across Bangladesh. Secure payments via bKash and Nagad, top-tier protection, and dedicated support — all on CB11.

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