CB11 Terms and Conditions — Please read before using the platform

1 General

CB11 (https://cb11.pro) is an online gaming platform operated for players in Bangladesh. These Terms and Conditions form a legally binding agreement between CB11 and the user. By using any CB11 service, browsing the website, or downloading the mobile app, you are deemed to have accepted these Terms and Conditions.

CB11 reserves the right to change, amend, or update these Terms and Conditions at any time. Any changes will be notified on the CB11 website along with the date of the update. Continued use of CB11 following any changes will be considered acceptance of the new Terms and Conditions.

These Terms and Conditions apply solely to CB11's main platform. Third-party game providers may have their own terms and conditions that apply independently. CB11 is not responsible for third-party terms and conditions.

2 Account Register

The following requirements must be met to open an account on CB11:

• You must be at least 18 years of age and online gaming must be legally permitted in your jurisdiction.
• Each individual may operate a maximum of one CB11 account. If multiple accounts are detected for the same person, all accounts will be closed.
• You must provide accurate name, mobile number, date of birth, and address at registration. CB11 reserves the right to close any account found to contain false or misleading information.
• CB11 account login credentials must not be shared with any third party.
• Professional gamblers, casino employees, or anyone affiliated with CB11 are not permitted to open an account.

CB11 reserves the right to decline any application without notice. CB11 is an entertainment platform and should not be used as a means of financial gain.

3 Age Verification & KYC

CB11 maintains a strict stance against the use of its platform by minors. CB11 may request the following documents at any time to verify a user's age and identity:

• Scanned copy of your National ID (NID) or birth certificate.
• Passport or driving licence.
• Recent utility bill or bank statement (for address verification).
• Mobile banking screenshot to verify ownership of the payment method.

CB11 may place withdrawals on hold until KYC verification is complete. All information submitted to CB11 is kept strictly confidential and may only be shared if required by a regulatory authority.

4 Deposits & Payments

CB11 currently accepts bKash, Nagad, and Rocket for deposits. Please keep the following in mind when making a deposit on CB11:

• The minimum deposit amount is set by CB11 from time to time — the current limit can be found in the CB11 cashier section.
• CB11 only accepts deposits made from the account holder's own payment method. Depositing using another person's number or card is strictly prohibited.
• Once a payment is successfully completed, the balance is typically credited to your CB11 account within minutes.
• CB11 does not charge any deposit fees. However, your payment provider may apply their own charges.
• Funds deposited on CB11 must be used for gaming purposes. Depositing solely to claim a bonus and then withdrawing is not permitted.

If a payment does not reach your CB11 account, please contact the CB11 support team with a screenshot of the transaction. CB11 will resolve the issue within a maximum of 48 hours.

5 Withdrawal Policy

The following conditions apply to withdrawals on CB11:

• Withdrawals can only be made to the same payment method used for the deposit.
• CB11 will not process any withdrawal until KYC verification has been completed.
• To withdraw winnings derived from a bonus, you must meet the applicable wagering requirements.
• CB11 typically processes withdrawals within 5–15 minutes. In complex cases, processing may take up to 24 hours.
• Minimum and maximum withdrawal limits are listed in the CB11 cashier section.
• If a suspicious transaction is detected, CB11 may place the withdrawal on hold pending additional verification.

6 Bonuses & Promotions

CB11 regularly offers welcome bonuses, reload bonuses, cashback, and tournament promotions. Key points about CB11's bonus policy:

• Each bonus has specific wagering requirements, which are clearly stated on the bonus offer page.
• The CB11 welcome bonus is available to new members one time only. The same person may not claim the bonus repeatedly through multiple accounts.
• Wagering requirements must be fulfilled before making a withdrawal while a bonus is active.
• CB11 reserves the right to modify or cancel any bonus offer, though bonuses already activated will not be affected.
• If wagering requirements are not met before the bonus expires, both the bonus and any associated winnings will be forfeited.
• If bonus abuse is detected, CB11 reserves the right to close the account and forfeit any accumulated balance.

7 Gaming Rules

All games on CB11 are powered by third-party providers' RNG (Random Number Generator) technology, which is independently verified. Please keep the following in mind when playing games on CB11:

• All game outcomes on CB11 are entirely random and not predetermined. There is no way to influence the result of any game.
• If a game is interrupted mid-session due to a technical issue, CB11 will resolve it in accordance with standard policy.
• Make sure you fully understand the game rules before placing any bets. CB11 will not be held responsible for losses resulting from unfamiliar rules.
• Both live and pre-match betting are available in CB11's Sports Betting section. If an event is cancelled, CB11 will refund the relevant bets.
• CB11 reserves the right to void or suspend any bet if evidence of a technical error or rule violation is found.

8 Prohibited Activities

The following activities are strictly prohibited on CB11 and may result in permanent account closure:

• Operating multiple CB11 accounts under the same identity or opening an account using another person's details.
• Using bots, scripts, automation software, or artificial intelligence to play on CB11.
• Using CB11's platform for money laundering or any other illegal financial activity.
• Attempting to gain unauthorized access to or hack CB11's systems or software.
• Bonus abuse — such as repeatedly claiming the welcome bonus through multiple accounts.
• Attempting to influence game outcomes by colluding with other CB11 users.
• Spreading false information about CB11 or attempting to damage the brand's reputation.

9 Account Closure and Suspension

CB11 may temporarily or permanently close a user's account under the following circumstances:

• Violation of any clause within these Terms and Conditions.
• Failure to complete KYC verification or submission of false information.
• If your CB11 account remains inactive for an extended period (typically 12 months).
• Any transaction activity deemed suspicious or unusual by CB11.
• Self-exclusion or voluntary account closure at the user's own request.

If you wish to close your CB11 account, you must notify the support team in writing. You will be given the opportunity to withdraw any eligible balance before the account is closed.

10 Responsible Gaming

CB11 believes gaming should be a form of entertainment. CB11 encourages all players to play responsibly. Responsible gaming tools on CB11 are always available free of charge:

• Deposit Limit: Set your daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a time limit for each gaming session in advance.
• Cooling-Off Period: Take a break from CB11 for anywhere between 7 days and 6 months.
• Self-Exclusion: Exclude yourself from CB11 permanently or for an extended period.
• Reality Check: Receive regular notifications about your gaming time and spending.

For more information about gaming addiction or to get help, visit CB11's Responsible Gaming Page View.

11 Privacy Policy

CB11 is committed to protecting users' personal information. CB11 does not sell user data to any third party. To learn about CB11's full privacy policy, Privacy Policy Page View.

CB11 uses user data solely for the following purposes:

• Account management and KYC verification.
• Payment processing and financial transaction security.
• Improving CB11's services and delivering a personalized experience.
• Legal compliance and fraud prevention.

12 Limitation of Liability

CB11 is not liable for the following:

• Losses in a game or bet resulting from internet disconnection or device issues.
• Technical errors caused by third-party game providers.
• Service delays or interruptions caused by factors outside CB11's control.
• Any loss arising from user negligence or breach of the rules.

CB11's maximum liability will in no case exceed the value of the transaction in question. CB11 is not liable for any indirect, incidental, or consequential losses.

13 Changes & Amendments

CB11 reserves the right to update these Terms and Conditions at any time. For any significant changes, a notice will be posted on the CB11 website and registered users will be informed. Continued use of CB11 after any changes constitutes acceptance of the updated Terms and Conditions.

The date of the most recent update will always be shown at the top of this page. Previous versions of the terms are available from the CB11 support team upon request.

14 Contact

If you have any questions or complaints regarding these Terms and Conditions, please contact the CB11 support team. CB11 support is available 7 days a week, 24 hours a day.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the CB11 website.
• Telegram: Join CB11's official Telegram channel.